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Customer Service & Sales Assistant

Customer Service & Sales Assistant

Brands: Footfall Print & Wiltshire Print Group

Location: Melksham, Bowerhill with options to work from home.

Type: Part-time (20 hours per week) with potential for increased hours and flexible scheduling



Footfall Direct, home to the brands Footfall Print and Wiltshire Print Group, is seeking a dedicated Customer Service & Sales  Assistant to join our dynamic team. This role is not just about providing top-notch customer service; it's about becoming a crucial part of a company that serves the hospitality industry nationally and supports local businesses, and charities through our GivingPrint services.

If you have a talent for communication and a heart for community service, you're the perfect fit for us.



  • Play a pivotal role in running the GivingPrint campaign. This will involve finding and helping local charities and community groups apply for our free printing and ensure that their requests are fulfilled.

  • Handle enquiries and provide information about products and services for Footfall Print and Wiltshire Print Group promptly.

  • Support customers through the ordering process and resolve any issues or complaints with a focus on satisfaction.

  • Make visits to customer sites locally to meet and discuss their needs.

  • Use excellent communication skills to build and maintain customer relationships.

  • Perform data entry tasks to keep customer records current.

  • Work as part of a team to troubleshoot customer issues.

  • Maintain up-to-date knowledge of both brands to assist customers effectively.



  • Exceptional communication skills, both written and verbal.

  • A knack for analysing customer needs and crafting suitable solutions.

  • Detail-oriented with a commitment to accuracy.

  • Capable of thriving in a fast-paced environment.

  • Previous customer service or sales experience is beneficial.


Why Join Footfall Direct?

This role is more than a job; it's an opportunity to impact the hospitality industry and the local community positively. We offer flexible hours to accommodate personal commitments, making this an ideal position for parents or anyone needing a more adaptable schedule.



  • Competitive salary (details upon application)

  • Company pension scheme

  • Free on-site parking

  • Flexible scheduling options tailored to individual commitments


  • Monday to Friday (with potential for flexible hours and home working to suit your other commitments)

Join us in delivering exceptional service through Footfall Print, Wiltshire Print Group, and our GivingPrint campaign.

If you're eager to make a difference and value flexibility in your work life, please send your CV and cover letter to .

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