The customer initially made contact having not used a printing company for some time and wanted to find a local printer that could help and guide a new look delivering some inspiration for banners for trade shows in the near future.
She had a version of past print she had previously used and liked but requested she wanted it to look more modern and fresher so needed some help on what possibilities could be produced within a short time scale as her first seminar was within 2 weeks.
Search for a solution
Firstly, it was important for the customers to understand the different products we supplied and options available an appointment was made in the factory for her to come in and see the living and working ways of what could be produced.
This was a one to one with an experienced member of the team who took time to understand her needs and listened to what was required before finding a solution together.
Time was well spent exploring options of different materials between foamex and correx and explanations and awareness of lytho and digital printing whist managing customers expectations of what could be delivered within the timescale given,
The Solution Itself
Here’s where you distinguish your company from every other software provider in existence.
The personal touch of an appointment where the customer could not only see the options available to her she had the opportunity to see the production of a similar products giving her the chance to not only see a live version of the product but the opportunity to feel the materials to.
The appointment was invaluable as the customer got to discuss and share her requirements person to person whilst understanding options available with the chance to discuss in an informal environment to ensure the requirements were met.
One happy customer with inspiring new banner stands ready in time for her upcoming seminar. She then became a returning customer ordering more from Footfall and sharing her satisfaction with us via email.
Following deliverance of their next order the customer took the time to email to share satisfaction.
After completing the digital version of our Salary Guide and Market Insights Report, it was important to use a local printer that could portray the quality and expertise our clients would expect. Having had an initial chat and meeting with Footfall, they took the time to give us some samples of paper quality and advice on how to best display this. They have printed over 150 copies for us using quality paper, plastic covers and ring bound. All this with a turnaround of approx. 3 days from order to collection. Great service and highly recommended.